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Ali Rashid Khan

At HI Digital I test and write about different hardware configurations to show other PC users what they can expect from their build. My end goal is to educate the masses to make the right decision when they are looking for new PC parts to buy

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Despite multiple attempts, you may find that your GoPro is not showing up on your PC. There can be several reasons, such as faulty cables, defective ports, corrupt files, incorrect settings, a faulty SD card, or outdated GoPro firmware. Fortunately, I tested various solutions that eliminated this nuisance, for example, transferring files directly from the SD card.

Key Takeaways

• There can be several reasons your GoPro is not showing up on your PC, including cable problems, outdated drivers, or a problematic SD card. 
• It is essential to check your USB cable, USB port, and SD card before connecting your GoPro to your PC.
• Ensure you have the latest version of Windows, USB controller drivers, and GoPro firmware. 

Before you proceed to the technical methods, power cycle your PC, inspect your USB cable and USB port for signs of damage, and ensure the Windows is updated.

Check Your SD Card

A defective SD card may be the culprit when your PC can’t connect to your GoPro and access its content. I performed a physical inspection by removing the SD card from the camera and checking for damage, scratches, or wear. Clean it and reinsert it. If the issue persists, try another SD card or connect the GoPro without one to check for signals. If the SD card is faulty, you must replace it.

Run Hardware And Devices Troubleshooter 

If everything else fails, Windows has a built-in troubleshooter that can detect problems with the connected peripherals. Run it on your system and check if it diagnoses anything.

Use the following steps:

1. Connect GoPro to your PC > Windows Settings > Updates and Security > Troubleshoot.
2. Find Hardware and Devices > Press Run The Troubleshooter.

   

3. Wait for it to complete the process. Take any necessary follow-up steps if required. 

Reinstall MTP Driver

When I encountered the issue, I noticed that the PC detected my GoPro camera as an MTP device. Media Transfer Protocol (MTP) Drivers control the sharing of audio and media files from external devices to the computer. A glitch or bug in these drivers can also interrupt the connectivity. Therefore, I reinstalled the MTP Drivers on the system and reconnected the camera to eliminate the issue.

Take note of the method below:

1. Open Device Manager > Expand Other Devices > Right-click MTP > Uninstall Device.
2. Head to a browser > Search Download MTP USB Driver.  
3. Use any of the top links to download the driver for your Windows. 

Furthermore, this method has been recommended by GoPro Support in their Community, and it was effective based on the results of my testing.

Update The USB Controller Drivers

Drivers are a piece of software that enables the communication between your PC components. I ran a driver update for the USB Control Driver responsible for my GoPro camera. After updating, the device immediately showed up on my PC.

Update GoPro Firmware

The firmware of your GoPro decides how it behaves. If your GoPro’s firmware has not been updated in a while, this could cause problems in its functionality. Updating the GoPro’s firmware made it appear on my PC again.

Here are the steps you need to follow:

1. Make sure your cell phone has a stable internet connection. 
2. Turn on your GoPro >  Connect it to the WiFi. 
3. Install GoPro Quik on your mobile from the App Store or Play Store.
4. Open the app > Press Connect A GoPro > Select the connected camera > Control Your GoPro.
5. The app will automatically tell you if there’s an update available for your GoPro’s firmware. 
6. Select Update > Accept And Continue. 

Connect GoPro As A Storage Device

To enable your PC to read data from your GoPro, ensure it appears as a storage device rather than just a camera. Check and adjust the connection mode on the GoPro, as it may default to a camera connection.

Follow these steps to make sure your GoPro consistently connects as a storage device:

1. Swipe down on your GoPro > Preferences > Connections > USB Connection > MTP.
2. Plug into your PC and see if it shows up.

I also discovered that many users found this method practical in resuming the connectivity between their GoPro and the PC, as seen in the comments of this YouTube video. 

Use An External Card Reader

Instead of connecting my GoPro to a PC and retrieving files from it, I tried retrieving them directly from the SD card. I took the SD card out of my GoPro, got an external SD card reader, and inserted the SD card inside the card reader. Then, I plugged the SD card reader into a PC’s USB port. The card reader appeared as a USB drive, allowing me to retrieve and put files in it. 

Connect To Another PC

If nothing mentioned above has worked for you, chances are there is a problem with your PC instead of your GoPro. Connect your GoPro with another PC and see if it shows up there. If yes, there may be a security setting causing the problem. Try resetting the security settings on your PC. You can also reset your PC if the trouble persists, so know how long it takes to reset it.

While researching the issue, I learned that GoPro not showing up on PC is a recurring problem faced by users across GoPro Forums, mainly after updating the camera’s firmware. Hence, the fault may lie within the update. Though, I could quickly solve it with the above fixes. You might have to refer to the official GoPro Support if nothing seems effective.

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Ali Rashid Khan

[How-To Guides Expert]

Laiba, our tech guru at HI Digital, simplifies and crafts How-To Guides with a Google IT Support Certificate. Beyond tech, she captures the city’s aesthetics through her lens. Join her journey where tech meets creativity!

Get In Touch: Laiba@hidgt.com