How We Fixed Xbox Series X Won’t Connect To Wi-Fi?

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Arsalan Shakil

At HI Digital I test and write about different hardware configurations to show other PC users what they can expect from their build. My end goal is to educate the masses to make the right decision when they are looking for new PC parts to buy

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I found that my Xbox Series X won’t connect to WiFi despite multiple tries of re-adding the network with the correct password, even though the network was working fine on other devices. Hence, I attempted a few troubleshooting techniques, like using a wired connection and disabling MAC filtering, which resolved the problem.

Method Difficulty Rating

This is one of the error messages that can appear on your screen:

Update The Router’s Channel Width

The WiFi channels refer to the bands the wireless network uses to transmit data. In simpler terms, the channel width can be seen as lanes; the wider the lanes, the more data your router can send and receive, and consequently, faster internet speed.

Typically, there are four channel widths: 20MHz, 40MHz, 80MHz, and 160MHz. Ensure the router’s width is at least 20MHz for optimum connectivity.

1. Sign In To Router: Open a browser on a device connected to the same network > Enter your router’s IP address > Log in to the router.
2. Select WiFi Settings: Now, look for WiFi Settings in the Wireless tab or a menu with a similar name.
3. Change Channel Width: Go to Channel Width or Bandwidth > Change it to at least 20MHz.

   

The same method was recommended by a user on Microsoft Community when a user faced a similar problem on their 5G WiFi. Though, for them, 40MHz was the minimum.

Whitelist MAC Address

Every device comes with a built-in MAC address that cannot be changed. MAC filtering is a common security feature in internet routers that whitelist (allow) or blacklist (block) certain MAC addresses from accessing the network. It prevents unauthorized access and keeps your data secure from breaches.

Keeping this in mind, I verified that my Xbox’s MAC address was whitelisted in the router settings for uninterrupted network access. Here are the easiest steps to follow.

1. Navigate To Network Settings: Access Xbox Settings > Highlight General on the left pane > Network Settings.

   

2. Note MAC Address: Move to Advanced Settings > Search for the Wireless MAC address > Write it down.

   

3. Whitelist MAC Address: Now, go to the router’s web page through a browser > Log in to the router > Look for the list of MAC addresses > Add the MAC address of the Xbox X console. 

   

4. Test Internet: Test the connection with the help of Xbox’s built-in feature. 
   

The same solution was also recommended on Xbox Support as an official troubleshooting step. Plus, my testing gave the same results.

Last Words

Further research showed that the problem is not limited to this particular model but prevails across other models, such as Xbox One and Xbox 360, as noted on Microsoft Community and Fizz Forum. For various users across public forums, the Xbox Series X won’t connect to WiFi even after basic troubleshooting, as this user on Reddit complained.

My Xbox Series X won’t connect to internet.. I tried resetting my router as it says. I’ve restarted, done hard shut downs, and even factory reset it. It still won’t connect and gives me this same screen. Does anyone know how I can fix this? What should I do..? Any information is greatly appreciated.
byu/Mistress_Zylleball inxbox

In such cases, resetting Xbox can be your way out of the issue; however, back up the data to the Cloud or external storage device so you do not lose anything after the reset. Additionally, contact Microsoft Support for further details about solving the issue.

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Arsalan Shakil

[How-To Guides Expert]

Laiba, our tech guru at HI Digital, simplifies and crafts How-To Guides with a Google IT Support Certificate. Beyond tech, she captures the city’s aesthetics through her lens. Join her journey where tech meets creativity!

Get In Touch: Laiba@hidgt.com