Xbox One Not Reading Discs [Our Tested Fixes]

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Uzair Shabir

At HI Digital I test and write about different hardware configurations to show other PC users what they can expect from their build. My end goal is to educate the masses to make the right decision when they are looking for new PC parts to buy

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The Xbox One is a trendy gaming console that boasts an impressive array of games for consumers to enjoy. However, like any electronic device, it is not immune to occasional issues and may have problems from time to time. One such problem that users may need help with is theXbox One Not Reading Discs, which can affect not only games but also music and movie discs.

There is no such error message for this issue.

Method Difficulty Rating

Update Firmware

Outdated system software often causes several different issues for users. Ensuring an updated system clears most of these issues, the Xbox One not reading discs issue being one of them.

While facing the issue, one of our team members reported that updating the system firmware solved it. Some users on the Microsoft forum, however, have claimed that they ran into the issue after performing a recent update. Regardless, take the steps mentioned below to update your console firmware:

1. Connect to the Internet: Ensure your Xbox One is connected through a stable network connection.
2. Access Settings: Navigate to the Home screen > select the “Settings” option represented by a gear icon.
3. System Update: In the Settings menu, choose “System,” > “Updates.”

   

4. Check for Updates: Click on “Check for updates.” If an update is available, follow the on-screen instructions to download and install it.

Clearing Persistent Cache

A system cache is a temporary storage that holds frequently accessed or recently used data and instructions. It improves system performance by reducing the time it takes to retrieve information from the primary storage, such as a hard or solid-state drive. Clearing the persistent cache might resolve disc-reading issues. Follow the steps below to clear the system cache successfully:

1. Clearing Cache: Power off the device > Unplug all cords > Wait 30 seconds > Replug all wires.
2. Power On with Special Buttons: Power on the console while simultaneously holding the Bind and Eject buttons > Continue holding until you hear two power-up tones.

Checking for Mechanical Issues 

Sometimes, the issue may be with something other than your device’s software. Instead, there might be a mechanical issue with the disc reader. This may be due to any reason but people online have mentioned that most of the time checking and replacing parts solved the issue. Take the following steps to check your Devices disc reader:

1. Open the Disc Tray: Press the eject button on your Xbox One to open the disc tray.
2. Check the Disc Drive: Examine the disc and disc drive for any damage > Check for dust or debris > Gently clean the drive with compressed air if needed.
3. Insert a Different Disc: Test the disc drive with a different game or movie disc. This helps determine if the issue is specific to one disc or a broader problem.
4. Ensure Proper Seating: Make sure it is seated properly in the disc tray > Push it in until you feel a slight resistance.
5. Close the Disc Tray: Close the disc tray > Wait for the console to attempt reading the disc.

Performing A Hard Drive Reset

Performing a hard drive reset on your Xbox Series X is a more advanced troubleshooting step that can help resolve persistent software-related issues, including problems with disc reading.

This process essentially clears all data on the console’s internal storage, so be cautious and consider backing up important data before proceeding.

Uzair Shabir

[How-To Guides Expert]

Laiba, our tech guru at HI Digital, simplifies and crafts How-To Guides with a Google IT Support Certificate. Beyond tech, she captures the city’s aesthetics through her lens. Join her journey where tech meets creativity!

Get In Touch: Laiba@hidgt.com