SU-30746-0: PS4 Stuck On Error Screen? [Our Detailed Guide]

See full bio

Arsalan Shakil

At HI Digital I test and write about different hardware configurations to show other PC users what they can expect from their build. My end goal is to educate the masses to make the right decision when they are looking for new PC parts to buy

See full bio

The PS4 error SU-30746-0 disrupts game and app launches, indicating potential issues with game files or cached data. It’s often associated with incomplete game transfers, particularly when moving content from an external hard drive to the console’s internal storage.

When the PS4 gets stuck on the error screen, you will see the following error:

Key Takeaways 

• The PS4 being stuck on the screen can be caused by system software issues, corrupt files in the database, hardware connection problems, and others.
• Power cycling, database rebuilding, and software updates are crucial initial steps to fix the PS4 stuck-on-screen error.
• Safe Mode offers various troubleshooting options, including resolution changes and system software updates.

Before proceeding with the advanced methods, it’s recommended to try the following steps:

• Power Cycle Router.
• Power Cycle Console.
• Ensure that all cables are properly connected.
• PSN Server Status.

Check For System Software Updates  

System software bugs can possibly cause the error, so I also tried updating my PS4’s system software to address bugs and compatibility issues, and it successfully resolved the issue for me.

Clear Cache

If corrupted or outdated data is present in the cache, it may interfere with the normal functioning of games and applications, leading to errors like SU-30746-0.

Clearing the cache not only eliminates the error but also optimizes the overall performance of the PS4, ensuring a smoother gaming experience.

Restore Default Settings In Safe Mode

This process addresses potential software conflicts or corruption, providing a reliable solution to break free from the PS4 error screen loop. I resolved this error by restoring the console to default settings using the safe mode. 

To restore default settings in Safe Mode on your PS4, follow these steps:

1. Turn off PS4.
2. Hold the power button for two beeps.
3. Connect the controller via USB.
4. Choose “Restore Default Settings.”

   

5. Follow on-screen prompts.
6. PS4 restarts with default settings; data and games stay.

Many users on Reddit shared that restoring their console to default settings in safe mode helped them resolve this error.

Address Overheating  

Overheating can lead to performance issues and system errors.

Make sure your PS4 is not overheating by following these steps:

1. Ensure that the PS4 is placed in a well-ventilated area with enough space around it for proper airflow.
2. Clean the vents and fan of the PS4 using compressed air to remove dust and debris.
3. Use a cooling pad or external fan to further assist in heat dissipation if possible.

Check For Disk Errors

The problem might lie with the disk itself. Per my testing, the PS4 gets stuck when the Disk isn’t in good condition, and many errors occur. Make sure that the disk is in good condition to avoid such types of errors.

Try these steps to mitigate the possibility of a defective disk:

1. Remove the disk from the PS4.
2. Inspect the disk for any scratches, smudges, or dirt.
3. Clean the disk gently with a soft cloth, wiping from the center to the edges.
4. Reinsert the cleaned disk into the PS4 and check if the issue is resolved.

While the developers of the PS4 have not explicitly acknowledged this error code, it’s evident from the discussions on various forums that many users have encountered it. This suggests that the issue is widespread and warrants further attention from the development team. The PS4 error code SU-30746-0 might seem tough, but it’s not impossible to fix.

Arsalan Shakil

[How-To Guides Expert]

Laiba, our tech guru at HI Digital, simplifies and crafts How-To Guides with a Google IT Support Certificate. Beyond tech, she captures the city’s aesthetics through her lens. Join her journey where tech meets creativity!

Get In Touch: Laiba@hidgt.com