PS4 users might sometimes face the error SU-30746-0, which pops up when the controller is not connecting to the console. It happens when the console fails to update, or you use outdated firmware rather than the latest one.

Key Takeaways
  • The error occurs due to outdated firmware of a controller or console software. Unexpected interruptions during the update can also trigger this error.
  • The PS4 Error SU-30746-0, indicating a controller not connecting, has been reported by many users.
  • You can eliminate this error by updating the system software and firmware, initializing or rebuilding the PS4 database, or getting your hard drive repaired by an expert if that is causing the issue.
  • PS4 Error SU-30746-0 appears when you connect your controller to the PS4 console.
Method Difficulty Rating

Default Settings
Rated: 3/10

Update in Safe Mode
Rated: 4/10

Rebuild Database
Rated: 6/10

Initialize PS4
Rated: 8/10

PS4 SU-30746-0 Error
PS4 SU-30746-0 Error – Image Credits (Tech4Gamers) 

You will see the following error message:

Error Message: “An error has occurred. (SU-30746-0)”

Restore PS4 To Default Settings

Restoring PS4 to the default settings can potentially fix the error by removing any unwanted glitches and temporary bugs. This method was recommended by users on the PS forum. When we tested the method, it solved the error. Follow the instructions below to do it:

  1. Start Console in Safe Mode: Restart PC > Hold the power button until you hear 2 beeps.
  2. Restore To Default Settings: Use the USB cable to pair > press the PS button > Restore Default Settings > Confirm > Restart PS4.
    Restore Default Setting
    Restore Default Setting – Image Credits (Tech4Gamers)

Tip: You can try to reset the controller to fix this issue.

Update Console Through Safe Mode

When you’re stuck at the “PS4 Error SU-30746-0 Controller Not Working”, updating the console in Safe Mode is crucial. Make sure your console is not in sleep mode and switched off.

Users on the Microsoft Forum mentioned that updating their console in safe mode helped them greatly regarding this issue, many said that they didn’t have to go through the error afterward. Following are the ways to update the console:

  1. Update: Enter safe mode > Plug in the controller using a USB cord > Push the PS button on the controller > Update System Software > Confirm > Update using the internet.
Update System Software
Update System Software – Image Credits (Tech4Gamers)

Tip: Try power cycling your console and controller. It will eliminate temporary issues, such as a corrupted cache causing the PS4 to freeze. You can also update the PS4 and controller firmware.

Rebuild PS4 Database

Rebuilding the PS4 Database organizes your hard drive. As a result, you will have fast data loading, the game won’t crash anymore, and you will achieve higher frame rates. Taking this step helped us to reconnect our PS4 controller. Here’s how to rebuild it: 

  1. Rebuild Database: Enter safe mode > Attach the controller to your PS4 console > Hit the PS button > Rebuild Database > Confirm.
    Rebuild Database
    Rebuild Database – Image Credits (Tech4Gamers)

Initialize PS4

Initializing PS4 will do a factory reset which moves back all system settings to default. But always take a backup of your system so there won’t be any data loss. We suggest taking this step to solve the controller not connecting error. Users online mentioned that initializing their PS4 helped them tackle this issue. In our experience initializing our PS4 has always solved the issue. Follow these steps:

  1. Backup and Restore: Plug the USB drive into your PS4 >Open Settings > System  > Click Backup and Restore.
    Backup And Restore
    Backup and Restore PS4 – Image Credits (Tech4Gamers)
  2. Back-Up Data: Here, you need to choose the data for backup and click Next > Give the backup a name > click Back Up
  3. Initialize PS4: Go to PS4 Settings > Initialize > Confirm.
    Initialize-PS4
    Initialize-PS4 – Image Credits (Tech4Gamers)
  4. Follow Instructions: Select Full initialization > Follow the steps.

Initialize PS4 In Safe Mode

This step worked for us and solved the issue with ease. Initializing in Safe Mode is more effective than normal initialization. However, you can opt for this procedure, or the one explained above. Here’s how you can do initialization in Safe mode:

  1. Initialize PS4: Enter safe mode > Press the PS button on the controller >  Initialize PS4 (Reinstall System Software) > Confirm.

The process could take some time because of the data size of your hard drive. When initialization completes, start your console and check your console isn’t getting the error anymore.

WARNING: Do not turn off your PS4 during initialization; otherwise, your PS4 might have irreparable damage.

Final Words

The PS4 controller not connecting is a pesky issue that may delay the gaming sessions of dedicated users and become much of a headache if it happens mid-session in my experience. Users on Twitter have shown a great deal of discomfort over this particular issue.

While surfing the internet I came across threads on Reddit detailing the issue for different users. One user mentioned that their controller just blinks white and will not connect.

My ps4 controller won’t connect to my console it just blinks white and won’t connect
byu/Calm-Mushroom-9269 inconsolerepair

Rest assured by following the steps mentioned above you can easily solve the issue at hand.

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Arsalan Shakil
Arsalan Shakil
[How-To Guides Expert] Laiba, our tech guru at HI Digital, simplifies and crafts How-To Guides with a Google IT Support Certificate. Beyond tech, she captures the city's aesthetics through her lens. Join her journey where tech meets creativity! Get In Touch: Laiba@hidgt.com Google IT Certificate Shehryar Khan
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