Our Solutions for PS5 Media Remote Not Working

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Arsalan Shakil

At HI Digital I test and write about different hardware configurations to show other PC users what they can expect from their build. My end goal is to educate the masses to make the right decision when they are looking for new PC parts to buy

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PS5 is relatively user-friendly. It allows its users to play games and use streaming applications. However, it becomes frustrating when users face technical issues, such as PS5 media remote not working. This makes it difficult for users to use their gaming console and its extra features. 

Method Difficulty Rating

Fix The Pairing Issue

If you have trouble with a stable Bluetooth connection, you might have to re-pair your media remote to the console. Re-pairing our remote proved to be of great use to us. This will help establish a new connection between your remote and console, which might resolve the problem. You can do this by following the steps given below:

1. How To Repair Remote: Enter the console settings > Click on ‘Accessories’ > Click on ‘Media Remote > Then select ‘Connect Bluetooth Devices’ > ‘New Device’ > Hold the PlayStation logo button until the white light starts blinking.
   The PlayStation logo button. Image credit: (Stickybunny.com)

Setup HDMI Device Linking

In cases where the remote works just fine with the console but fails to work with the TV, you will have to enable the ‘HDMI device link’ in the settings. This will allow the remote to work on devices that are connected via HDMI, In this case, your console and TV. This step was claimed by users online to work and also worked for us at Tech4Gamers. You may follow the given steps.

1. Through Console Settings: Enter the Settings > Click on ‘System’ > Inside the HDMI section; Look for ‘Enable HDMI Device Link’, ‘Enable One-Touch Play’, and ‘Enable Power Off Link’ > Enable/Turn on all.

   

2. Through TV Settings: Enter the Settings > Navigate your way to the ‘HDMI’ settings > Look for the option ‘HDMI-CEC‘ > Enable the option once you have located it.

Check For An Update

If you doubt the remote started having problems after the previous update, check whether another update is available. Sometimes outdated software may be the cause of the issue therefore, make sure that your device is up to date. You can check whether the update is available by following the given steps.

1. How To Update: Enter the Settings > Click on ‘System’ > ‘System Software’ > Install the System Software Update, if available.

Give Your PS5 A Reset

If any tips above prove no help, you should consider resetting your PS5 to its default settings. The reset will wipe off all the data, and the changed setting will return to what was original. If you have any essential data stored, it is better to back it up on another device beforehand. The following steps will guide you on how to give your PS5 a reset.

1. How To Reset: Enter the Settings > Click on ‘System’ > ‘Reset Options’ > Click on ‘Reset Your Console‘ > You will be given further instructions on the screen. Following those instructions will lead to a PS5 reset.

Last Words

Users on Reddit and other platforms seem to be very frustrated regarding this issue many claiming that the issue won’t be fixed even after they tried everything they possibly can. If you think the issue is beyond you, it is advised to contact Sony support as they can provide better further assistance.

Has anyone figure out a fix for when the PS5 media remote stops going into pairing mode?
byu/ForeverKeet inplaystation

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Arsalan Shakil

[How-To Guides Expert]

Laiba, our tech guru at HI Digital, simplifies and crafts How-To Guides with a Google IT Support Certificate. Beyond tech, she captures the city’s aesthetics through her lens. Join her journey where tech meets creativity!

Get In Touch: Laiba@hidgt.com